Edelweiss Policies

-Registration Fee
All new students are required to pay the $35 enrollment fee. This ensures your child’s place in our school as well as adding the information in our system to create the platform for scheduling, invoices and attendance logs. Our schedule is not available to the students. Openings are subject to teacher’s availability. The school will contact each family to schedule lessons after the completion of the registration form.

-Schedule
Depending on your availability, we will do our best to match you with a teacher who will fulfill your needs. After we set up a regular weekly schedule, you will be able to contact your teacher for reschedules and changing lesson times.

-Billing
At Edelweiss we want our families to have the flexibility to choose when to start and when to stop lessons. We do not have a contract. However, if you need to stop classes, we require a 30 days written notice. In the email we ask that you state the reason why you want to stop lessons. If you fail to give us proper notice, we reserve the right to charge your card for the remainder of the classes. This is to give our teacher time and flexibility to fill the spot with a new student.

-Tuition Policies
Edelweiss School of Music bills once a month at the beginning of each month. Lessons must be paid in advance. We give families a window of 7 days to pay their balance from the time when they receive their invoice. For every late week, we will a $20 penalty fee onto your account.

-Methods of Payment
We accept all forms of payment. However, if you choose to pay with a credit or debit card, there is a 3% convenience fee applied. If you would like to avoid this fee, you can pay by check, cash or Zelle transfer, which is a preferred method by our families.
To use Zelle, please log into your bank account, select ‘Zelle’ or ‘Quick Pay’ tab. Enter the recipient as:
Email: invoice@edelweisssom.com
Name: Igor Gorpin

-Discounts
We offer discounts a 5% discount for lessons purchased 20 weeks in advance or 10% for 40 weeks worth of lessons.

-Referral Program
We want to thank our families who recommend us to their friends and neighbors. If you refer a friend to us and they take classes for at least one month, we will gift your child one free class per referral.

-Absence Policy
We require a 24 hours notice to reschedule classes. Our system sends automated reminders to every student 24 hours before the assigned time. If you know you will miss your class, please email us back or your teacher that you will miss. With proper notice, we will be happy to reschedule your class. If you fail to communicate with us your absence, we will not make up the class. In lieu, your child will attend a group makeup workshop available at the end of each semester. The dates are not available until 2-3 weeks before the workshops. The administration keeps track of all the absences and gathers a list of all the students who need to attend the workshop. An email will be sent to those designated parents/students with a link to sign up for the workshops.

-Teacher’s absences/Substitutes
Most of our teachers are active performers. This means, sometimes they have concerts and need to reschedule the classes. In some instances, we reserve the right to find a substitute teacher, when your regular teacher does not have availability. Especially in cases when a teacher is sick, on maternity leave or needs extensive medical attention, Edelweiss SOM provides the students with a qualified substitute teacher for a brief period of time, until your regular teacher returns.

-Other Fees
Festival, Theory Test and Competitions require a separate charge mandated by the organization hosting the event. We will always inform you of the fees when we email sign up forms to avoid surprises on your invoice.